Primary Responsibilities

• Manage and support manufacturing application environments that support GRP locations, using standard IT application lifecycle methodologies.
• Plan, coordinate, and monitor application infrastructure project activities to achieve goals within defined performance metrics
• Manage small infrastructure team; including staffing recommendations, assignment and prioritization of projects and tasks, coaching, training, performance management, and providing input into compensation decisions
• Develop tools and practices to improve the operation of the systems and facilities
• Manage the hardware and software inventory and licensing, according to the legal and business requirements
• Work across a global IT support team to share information and best practices.
• Supports Company compliance activities by performing annual system testing for adherence to IT System and SOX Audit requirements, assists SOX audit teams and internal audit teams as required, and performs Disaster Recovery testing as required

Key Objectives

• Demonstrate knowledge of the practical application of systems and technology. This includes knowledge of systems architecture, hardware, operations, and life cycle.
• Manage the support and maintenance process for the systems in your area of responsibility.
• Develop an understanding of the business processes.
• Demonstrate critical thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Operate within Company’s IT standards and conventions. Ensure appropriate methodologies, support processes, and procedures are followed.
• Develop and maintain strong problem-solving and troubleshooting skills.
• Demonstrate ability to think through complex technical problems and identify and resolve gaps/risks.
• Use productivity tools (Outlook, Excel, Word, etc.) effectively.

Basic Qualifications

• Bachelor’s degree in Computer Science/Engineering from an accredited institution
• 5+ years of IT Infrastructure and support experience

Preferred Qualifications

• Experience working with hardware and software vendors/suppliers
• Strong relationship skills and ability to interact with internal and external customers, other analysts, and management
• Experience in executing projects involving multiple groups
• Effective verbal and written communication skills
• Experience with translating business requirements into system functional and non-functional requirements
• Advanced knowledge of information technology systems, infrastructure, and operations
• Working knowledge of SQL and database query tools (SQL Developer and/or SQL+)
• Ability to introduce new ideas and concepts that enhance the customer experience, streamline operations, and provide optimal security that fits the organization’s needs
• Solid understanding of systems analysis, design, and programming techniques
• Experience with SharePoint workflow processes and Power Platform capabilities
• Knowledge of security methodologies, policies, standards, and best practices, including firewall rules, Active Directory, and row-level security
• Pursue continuous learning consistent with evolving job requirements, changes in technology, and changes in the organization.